Terms & Conditions

1. Definitions 

Cannich Stores & Post Office – Our business address is Main Street, Cannich, By Beauly, Inverness-Shire, Scotland IV4 7LN. Our business telephone number is 01456 415201. References to the terms “us” and “we” in our terms and conditions and throughout our website refer to “Cannich Stores & Post Office “. References to “you” and “customers” or “the customer” refers to customers who have purchased from our shop or online store. References to “visitors” or “site visitors” refers to visitors to our online shop or retail store who have not purchased any goods or services from Cannich Stores & Post Office .

2. Prices 

All prices displayed on our website are in UK Pounds (GBP) and are correct at the time the product is placed on our website. All prices include VAT at the current UK rate. Shipping charges are stated separately and may or may not apply to orders. We reserve the right to decline any order that may include a product with an incorrect price or shipping cost or for any other reason.

3. Orders

All orders placed on our website are processed manually as soon as possible. Cannich Stores & Post Office reserve the right to decline any order for any reason. When you (the customer) place an order on this website an account is created for you and you will receive emails regarding the status of your order. Please use the contact form on the website to contact Cannich Stores & Post Office regarding any order, supplying your order number and other details with the form.

5. Order Processing

We attempt to process all orders within 24 hours of receipt from the website, of course we attempt to cook and have ready any take-away items by the time you specify when placing your order. Your order will not be processed until we are confident the items are ready for dispatch. Card payments (eg: credit cards, debit cards etc) are also processed manually by Cannich Stores & Post Office within our physical retail shop. No card processing or credit card approval takes place by us online, if you choose to pay by Credit/Debit card these payments are processed by the Paypal secure site. This ensures that you will not be charged until we are ready to ship your goods to you. From time to time we may be awaiting stock or temporarily out of stock. In the event of this happening you may receive an “order pending” email from our website. Your payment will not be processed until your order is fully accepted, upon which you will receive another email from the Cannich Stores & Post Office website. Log into your account to view the status of your order.

6. Errors And Omissions

Cannich Stores & Post Office reserves the right to correct or alter any error or omission on any part of any item displayed on our online store, such as price, shipping cost, description, images and product name/brand. If an error has been discovered regarding an order that has already been placed the order will not be processed or accepted until the customer has been notified.

7. Deliveries And Shipping

Cannich Stores & Post Office will attempt to dispatch any item bought from this website within two business days (Monday-Friday) of the order being received and processed. If there is any delay, such as items being out of stock or no longer available, your order will not be processed and you will be notified of the status of your order by email.

8. Inspection Of Goods

All goods are thoroughly inspected by Cannich Stores & Post Office before dispatch. In the case of equipment all equipment is fully inspected, assembled and repackaged before leaving our premises. This ensures the products reach you in perfect condition. Upon receiving your product please examine the package carefully. If the package is damaged in any way whatsoever please do not accept the package. If you sign for the package we shall then assume the package has reached you in good condition.

9. Return Of Goods

You may return any unopened goods in original packaging to Cannich Stores & Post Office within 14 (fourteen) days of purchase, in writing for a full refund. You will be responsible for the shipping cost of all goods returned unless you decline to accept a delivery from a courier due to damaged packaging. If you are returning an item to Cannich Stores & Post Office due to an error made by Cannich Stores & Post Office we will pay all shipping costs. Cannich Stores & Post Office reserves the right to decline any returned goods or costs of returning any goods that have been damaged or are not in the original packaging. See our shipping and returns page for more details or contact us if you have any query regarding an item purchased from Cannich Stores & Post Office

10. Cancellation Of Orders

You, the customer, have the right to cancel any order made to Cannich Stores & Post Office within 14 days of the order being placed provided the cancellation of the order and return of the goods is in accordance with the terms and conditions on the Cannich Stores & Post Office website. Your order will be cancelled upon receipt and inspection of returned goods in accordance with our terms and conditions.  Fresh produce and freshly prepared food are exempt.

These terms and conditions were last updated by Cannich Stores & Post Office in September 2016.